FAQ
Frequently asked questions
Straight answers about access, data, timing, and what you can expect.
Questions and answers
Is LeakLedger a Shopify app?
No. LeakLedger is a remote financial audit service, not software you install. You do not buy or log into any app. We are not affiliated with or endorsed by Shopify.
Do you need my Shopify password?
Never. LeakLedger will never ask for your Shopify password, your two-factor authentication codes, your session cookies, or private API credentials. Anyone who asks for those is not us.
How is access provided?
Through a limited Shopify Partner collaborator request that you approve from your own admin. You grant scoped, read-oriented permissions — there is no shared password — and you can remove the access at any time.
Do you change anything in my store?
No. A standard audit makes no changes to your store — we do not edit products, themes, settings, orders, or customers. We will not make any store modification without separate, explicit written authorization from you.
What data do you need?
Order, discount, refund, payout, fee, shipping, inventory, and product-cost data — plus a short cost questionnaire for figures Shopify does not store (such as cost of goods or recurring expenses). We do not need customer payment details.
How long does an audit take?
Most audits are delivered within one to two weeks of receiving collaborator access and your completed cost questionnaire. Complex or multi-channel stores can take longer; we confirm timing after intake.
Can you guarantee recovered profit?
No, and we will not pretend otherwise. We deliver evidence-based findings: verified discrepancies, modeled estimates, and flagged anomalies. The amount you ultimately recover depends on the findings in your store and the actions you take.
What happens after the audit?
You receive a detailed report, an evidence appendix, and a recorded walkthrough. You can act on the findings yourself, remove our access, or optionally add Ongoing Monitoring for monthly updates.
Is customer personal information required?
No. The audit focuses on financial and operational data — money flows, costs, and inventory. We do not require your customers' personal or payment information to perform the analysis.
Can I remove access afterward?
Yes, at any time. Collaborator access is removed from your Shopify admin in a few clicks. We recommend removing it once the engagement ends unless you have purchased Ongoing Monitoring.
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