FAQ
Frequently asked questions
Straight answers about access, data, timing, and what you can expect.
Questions and answers
Is LeakLedger an app I install?
No. LeakLedger is a remote financial audit service, not software you install. You do not buy or log into any app, and it works no matter which platform you sell and get paid on. We are an independent service, not affiliated with any commerce or payments platform.
Do you need my password?
Never. LeakLedger will never ask for your password, your two-factor authentication codes, your session cookies, or private API credentials for any platform. Anyone who asks for those is not us.
How is access provided?
You either export your own data and send it to us, or grant scoped, read-oriented access that you approve from your own account. Either way there is no shared password, you stay in control, and you can revoke access at any time.
Do you change anything in my store?
No. A standard audit makes no changes to your store — we do not edit products, themes, settings, orders, or customers. We will not make any store modification without separate, explicit written authorization from you.
What data do you need?
Order, discount, refund, payout, fee, shipping, inventory, and product-cost data — plus a short cost questionnaire for figures your platform does not store (such as cost of goods or recurring expenses). We do not need customer payment details.
How long does an audit take?
Most audits are delivered within one to two weeks of receiving your data (or access) and your completed cost questionnaire. Complex or multi-channel stores can take longer; we confirm timing after intake.
Can you guarantee recovered profit?
No, and we will not pretend otherwise. We deliver evidence-based findings: verified discrepancies, modeled estimates, and flagged anomalies. The amount you ultimately recover depends on the findings in your store and the actions you take.
What happens after the audit?
You receive a detailed report, an evidence appendix, and a recorded walkthrough. You can act on the findings yourself, remove our access, or optionally add Ongoing Monitoring for monthly updates.
Is customer personal information required?
No. The audit focuses on financial and operational data — money flows, costs, and inventory. We do not require your customers' personal or payment information to perform the analysis.
Can I remove access afterward?
Yes, at any time. Any access you granted is removed from your own account in a few clicks. We recommend removing it once the engagement ends unless you have purchased Ongoing Monitoring.
Find out where your money went.
Request a profit audit and get a quantified, evidence-backed view of your store’s leaks — with the highest-impact fixes first.
No password. No 2FA codes. Access removable anytime.